Best Service Plan

Text Box: When trouble-free is a reality for your computers—and it can be Computer Troubleshooters will also work with you to enhance your business through technology. We’ll put our B.E.S.T.™ people on it. For detailed information regarding these B.E.S.T.™ services as well as additional support offerings, contact your friendly local Computer Troubleshooter.

Text Box: Everything the Basic and ProActive Plans include plus -
n No-Downtime Guarantee (including reimbursement of $100 per hour for any downtime, see agreement for details)
n Highest priority service
n Optional Hardware Guarantee
n CT recommended defense software (included)
n Software License and Asset Management
n Quarterly tune-ups included for all PCs
n 50% discount for additional (non-problem) service

Text Box: Everything the Basic Plan includes plus -
n High Priority Service—next day response or better
n All computer problems covered (see agreement for details)
n Unlimited Help Desk support for all users
n Semi-annual tune-ups included for all PCs
n ISP, e-mail, firewall, and VPN management support included at no additional cost
n 40% discount for any additional (non-problem) service

Text Box: n Priority Service
n B.E.S.T.™ Practices audit & recommendations for maximum efficiency and minimum downtime
n One remote Support incident per PC per month
n Annual tune-ups for all PCs
n Automated Alerting, Network, Workstation, Server Monitoring & Management
n Patch Management
n Monthly IT status reports & recommendations
n 30% discount for any additional service